End User License Agreement

PLEASE READ THIS AGREEMENT CAREFULLY. BY CLICKING "I AGREE", CREATING AN ACCOUNT, PURCHASING A PLAN OR CREDITS, DOWNLOADING OR USING THE STREAMPIXEL WEB SDK, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU ARE ACCEPTING ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE AUTHORITY TO BIND THAT ENTITY, AND "CUSTOMER" REFERS TO THAT ENTITY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

1. Parties, Acceptance and Structure

1.1 This End User Licence Agreement ("Agreement") is between Vardexa OÜ, a private limited company registered in Estonia with its registered office at Sepapaja tn 6, 15551 Tallinn, Estonia, trading as "Streampixel" ("Streampixel", "we", "us"), and the person or entity that accepts this Agreement ("Customer", "you").

1.2 The Services are offered to businesses, public bodies and professional users only. By accepting, you confirm that you are acting in the course of a trade, business, craft or profession and not as a consumer.

1.3 This Agreement incorporates by reference: (a) the Streampixel Privacy Policy; (b) the Data Processing Agreement ("DPA"); (c) the Acceptable Use Policy at Schedule A; (d) the Support Terms at Schedule B; (e) the Refund Policy; and (f) the Documentation. Each is available at streampixel.io and is updated from time to time in accordance with clause 18.

1.4 Order of precedence. If there is a conflict, the following order applies (highest first): (i) a signed Order Form or Master Subscription Agreement and any Enterprise Addendum; (ii) the DPA (for personal data matters only); (iii) this Agreement; (iv) the Schedules; (v) the Documentation; (vi) the website Terms and Conditions. The website Terms and Conditions continue to govern use of the streampixel.io website; this Agreement governs the Platform and Services.

2. Definitions

"Application" means the Customer's interactive 3D application, built with Unreal Engine (or another supported engine) with pixel streaming enabled, which the Customer uploads to the Platform as a Build.

"Authorised User" means an employee, contractor or agent of the Customer who is given access to the Dashboard under the Customer's account.

"Build" means a packaged, executable version of an Application uploaded to the Platform, including any assets, plugins and runtime files it contains.

"Concurrent Users" or "CCU" means the maximum number of Streaming Sessions that may run at the same time for a Project, as set by the Customer's Plan or Order Form.

"Credits" means the prepaid units of streaming time or capacity purchased by the Customer and consumed by use of the Services in accordance with the Plan.

"Customer Content" means the Builds, Applications, 3D assets, textures, media, code, branding, data and other material uploaded to or generated through the Platform by or for the Customer, including inputs and outputs of Streaming Sessions, but excluding Usage Data and Streampixel Technology.

"Customer Data" means any Personal Data processed by Streampixel on behalf of the Customer in providing the Services, as further described in the DPA.

"Dashboard" means the web console at dashboard.streampixel.io (or successor) through which the Customer manages Projects, Builds, billing, team members, API keys and settings.

"Documentation" means the technical documentation for the Services published at docs.streampixel.io, as updated from time to time.

"End User" means any individual who views or interacts with a Streaming Session of the Customer's Application, whether through a Streampixel share link, an embed on the Customer's website or application, or otherwise.

"Fees" means the amounts payable for the Services under the Customer's Plan, Order Form or Credit purchases.

"On-Premises Software" means the components of the Platform that Streampixel delivers for installation on Customer Infrastructure under a Self-Hosted or BYOC deployment, including orchestrator, signalling server, node agent, container images, installers, licence-management and telemetry modules, and related Documentation and updates.

"Customer Infrastructure" means servers, GPUs, virtual machines, cloud accounts, networks and facilities owned, leased or controlled by the Customer (including a public-cloud account in the Customer's name) on which On-Premises Software is installed.

"Licence Key" means the key, token, certificate or activation mechanism issued by Streampixel that enables On-Premises Software to operate for the licensed term, node count and capacity.

"Reserved Capacity" means streaming instances, GPU nodes or CCU that Streampixel keeps allocated to the Customer on an always-on or prewarmed basis, whether or not an End User is connected.

"Automated Session" means a Streaming Session started, driven or maintained by software rather than by a human End User, including scripted browsers, headless clients, monitoring probes, test harnesses, AI agents and scheduled or API-triggered launches.

"Order Form" means a written order, quote or master subscription agreement signed (including electronically) by both parties that references this Agreement.

"Plan" means the subscription tier, trial, pay-as-you-go or enterprise package selected by the Customer, including its limits on CCU, storage, Projects, regions, Builds and features.

"Platform" means Streampixel's cloud pixel streaming platform, including the Dashboard, streaming infrastructure, signalling services, REST API, webhooks, Web SDK, embed code and all related software, whether hosted by Streampixel or delivered to the Customer.

"Project" means a configured container within the Dashboard for one Application, including its Builds, region, settings, share link and embed configuration.

"Region" means a geographic hosting location offered by Streampixel (currently India, Germany and the United States) in which a Project's Streaming Sessions run.

"Services" means the Platform, hosting, streaming, storage, support and any professional services provided by Streampixel under this Agreement.

"Streaming Session" means a single instance of an Application running on Streampixel infrastructure and streamed to one End User's browser or device, from session start until session end.

"Streampixel Technology" means the Platform and all software, algorithms, user interfaces, know-how, techniques, designs, documentation and other tangible or intangible technical material or information made available by Streampixel, together with all improvements, modifications and derivative works and all intellectual property rights in them.

"Usage Data" means data about the access to and use of the Services, such as session counts, durations, performance metrics, error logs, device and browser types, and aggregated or de-identified analytics, which does not identify the Customer or any End User.

"Web SDK" means the Streampixel JavaScript software development kit, embed snippets, sample code and associated libraries that the Customer may integrate into its own website or application to launch and control Streaming Sessions.

3. The Services

3.1 Streampixel will provide the Services described in the Customer's Plan or Order Form in accordance with this Agreement and the Documentation. Features, limits and Regions available to the Customer depend on the Plan selected.

3.2 The Customer selects the Region for each Project. Streampixel does not automatically route End Users to the nearest Region, and the Customer is responsible for choosing a Region appropriate to its audience and to any data-location requirements that apply to it.

3.3 Trials, beta and experimental features. Streampixel may offer free trials, beta features or experimental features. These are provided "as is", without support or service-level commitments, may be modified or withdrawn at any time, and are excluded from Schedule B. Free-trial capacity may be limited and trial Projects may be deleted 14 days after the trial ends.

3.4 Cloud builds and optional features. Where the Customer uses cloud build, runtime asset storage, chat, meeting rooms, screenshots, analytics, custom domains or other optional features, use of those features is subject to this Agreement and any additional terms stated in the Documentation.

3.5 Changes. Streampixel may modify the Services from time to time to reflect technical progress, security needs or legal requirements, provided that changes do not materially reduce the core streaming functionality during a paid subscription term. Material changes will be notified in accordance with clause 18.

3.6 Deployment models. The Services may be delivered as (a) "Streampixel Cloud": multi-tenant hosting on Streampixel infrastructure in a Region; (b) "BYOC" (bring your own cloud): On-Premises Software deployed by Streampixel into a cloud account owned by the Customer; or (c) "Self-Hosted": On-Premises Software installed on Customer Infrastructure in the Customer's own data centre or facility, including air-gapped environments where the Order Form so specifies. Models (b) and (c) are available only under an Order Form. Schedule D applies to BYOC and Self-Hosted deployments in addition to this Agreement.

3.7 Always-on, reserved and public-display use. Where the Customer requires Streaming Sessions to run continuously or for extended periods (for example kiosks, exhibition installations, showrooms, control rooms, digital signage or 24x7 demonstrations), the following apply unless the Order Form states otherwise:

(a) Reserved Capacity is billed for the full reserved period at the rates in the Plan or Order Form, whether or not an End User is connected, and cannot be paused, transferred or refunded once the reservation period starts;

(b) long-running Streaming Sessions are subject to a maximum continuous session length stated in the Documentation (default 24 hours) after which the session is gracefully restarted, and to periodic restarts for security patches and maintenance under clause 8.2; the Customer shall design its Application to tolerate restarts, auto-reconnect and restore state, and Streampixel is not responsible for in-session state lost on restart;

(c) the Customer is responsible for the display hardware, kiosk browser, local network, venue connectivity and physical environment, and for any local caching or watchdog needed to relaunch the stream on failure;

(d) a Streaming Session displayed to the public in a physical venue counts as one Streaming Session regardless of the number of viewers, but any interactive input device counts as an End User for the purposes of clause 4.3 and Schedule A;

(e) idle-timeout, auto-shutdown and inactivity settings in the Dashboard apply by default; disabling them for a Project is at the Customer's election and cost; and

(f) Streampixel may impose per-Region limits on the proportion of capacity used for always-on Streaming Sessions on shared Plans to protect other customers, in which case BYOC or Self-Hosted is the appropriate model.

3.8 Capacity planning and events. Capacity beyond the Customer's Plan limits or Reserved Capacity is not guaranteed. For launches, campaigns or events where the Customer expects more than 100 CCU in a Region, or a step-change in usage, the Customer shall give Streampixel at least 10 business days' notice through the Dashboard or its account manager so that capacity can be reserved. Capacity reserved for an event is billed as Reserved Capacity.

4. Licence Grant

4.1 Platform licence. Subject to this Agreement and payment of the Fees, Streampixel grants the Customer a non-exclusive, non-transferable, non-sublicensable (except as set out in clause 4.3), revocable, worldwide licence during the Term to access and use the Platform, through the Dashboard, REST API and Web SDK, solely to upload, host, configure and stream the Customer's Applications to End Users, within the limits of the Customer's Plan.

4.2 Web SDK licence. Streampixel grants the Customer a non-exclusive, non-transferable licence during the Term to install, integrate and use the Web SDK and embed code in the Customer's own websites and applications solely to launch, display and control Streaming Sessions of the Customer's Applications delivered through the Platform. The Customer may modify the sample code and integration layer for its own integration but may not remove or alter any notices, licence checks, authentication or metering functions in the Web SDK.

4.3 End Users. The Customer may permit End Users to view and interact with Streaming Sessions of its Applications. The Customer is responsible for its End Users and their use of the Services, and will ensure that its own terms with End Users are consistent with this Agreement, including Schedule A. Streampixel does not enter into any contract with End Users, except in respect of Streampixel's own privacy notice for data it collects as a controller.

4.4 Authorised Users. The Customer may allow Authorised Users to use the Dashboard in accordance with the roles and seat limits of the Plan. The Customer is responsible for all acts and omissions of Authorised Users.

4.5 Reservation of rights. The Platform is licensed, not sold. All rights not expressly granted in this Agreement are reserved by Streampixel and its licensors. No implied licences are granted.

5. Restrictions

5.1 Except as expressly permitted in this Agreement or by mandatory law, the Customer shall not, and shall not permit any Authorised User, End User or third party to:

(a) copy, modify, translate, adapt or create derivative works of the Streampixel Technology, other than the integration layer expressly permitted in clause 4.2;

(b) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code, protocols, signalling logic, encoding pipeline or underlying structure of the Platform, except to the extent applicable law expressly permits despite this restriction and then only after giving Streampixel prior written notice and a reasonable opportunity to provide the relevant information;

(c) sell, resell, rent, lease, lend, sublicense, distribute, time-share or otherwise make the Services available to third parties, other than to End Users of the Customer's own Applications as permitted in clause 4.3;

(d) use the Services for any purpose other than pixel streaming of interactive Applications, including without limitation general-purpose rendering, video transcoding, machine-learning training or inference, cryptocurrency mining, proxying, or bulk data processing;

(e) circumvent, disable or interfere with session limits, CCU limits, metering, billing, authentication, access controls, watermarks or other security or licence-enforcement features;

(f) conduct penetration testing, vulnerability scanning, load testing or denial-of-service testing against the Platform without Streampixel's prior written consent;

(g) access the Platform to build a competing product or service, or to benchmark the Services for publication without Streampixel's prior written consent;

(h) upload or run any Build containing malware, cryptominers, backdoors or code intended to escape the streaming sandbox, access other tenants' resources or exfiltrate infrastructure data;

(i) share, publish or transfer account credentials, API keys or share links in a manner that gives unauthorised persons control of the Customer's Projects;

(j) remove, obscure or alter any proprietary notices in the Streampixel Technology; or

(k) use the Services in breach of Schedule A (Acceptable Use Policy) or any applicable law.

5.2 Excessive use. Applications are expected to operate within the resource profile of the selected Plan. Usage that indicates a memory leak, endless loop or abnormal consumption (for example, sustained use materially above the CPU, GPU memory or RAM allocation per Streaming Session stated in the Documentation) is "Excessive Use". Streampixel may throttle, restart or terminate affected Streaming Sessions and may suspend the Project after notifying the Customer, and may charge for the resources actually consumed.

5.3 API and automation. The Customer may use the REST API, webhooks and Web SDK to automate management of its own Projects and Builds (for example uploading Builds from a CI/CD pipeline, rotating keys, reading analytics or receiving session events), subject to the rate limits, quotas and fair-use thresholds stated in the Documentation. Streampixel may throttle, queue or reject requests that exceed them and may suspend an API key that is abused or compromised. API keys are Confidential Information; the Customer shall store them in a secrets manager, scope them to the minimum permissions available, rotate them on any suspected compromise, and never embed them in client-side code or public repositories. Streampixel will give at least 90 days' notice of breaking API changes and maintain the previous major version for that period.

5.4 Automated Sessions. Automated Sessions of any kind, including synthetic monitoring probes, scripted or headless browsers, test harnesses, load or soak tests, scheduled launches not tied to a human End User, and AI agents or bots driving an Application, are not permitted unless Streampixel has approved them in writing (which may be by e-mail from compliance@streampixel.io or in an Order Form) specifying the permitted purpose, cadence and volume. Approved Automated Sessions consume Credits and CCU in the same way as human sessions and are billed accordingly. Streampixel may terminate unapproved Automated Sessions, treat them as Excessive Use, and charge for the resources consumed. The Customer remains responsible for the actions of any automated agent and for any data it collects.

6. Customer Content and Third-Party Software

6.1 Ownership. As between the parties, the Customer owns all right, title and interest in the Customer Content. Streampixel acquires no rights in the Customer Content other than the licence in clause 6.2.

6.2 Licence to Streampixel. The Customer grants Streampixel and its subprocessors a non-exclusive, worldwide, royalty-free licence during the Term to host, store, copy, execute, encode, transmit, display, back up and otherwise process the Customer Content solely as necessary to provide, secure, support and improve the Services, to comply with law, and as otherwise instructed by the Customer through the Dashboard.

6.3 Unreal Engine and other engines. The Customer acknowledges that Applications built with Unreal Engine are subject to the Unreal Engine End User License Agreement and any other licence terms of Epic Games, Inc. (together, the "Engine Terms"), and that Streampixel is not a party to, and does not sublicense, the Engine Terms. The Customer represents and warrants that it holds, and will maintain throughout the Term, all licences and rights required under the Engine Terms (and the terms of any other engine, middleware, plugin, SDK, font, model, texture or other third-party component included in a Build) to package, upload, execute and stream its Applications through the Platform, including any obligations regarding royalties, attribution and content restrictions. The Customer is solely responsible for any royalties or fees owed to Epic Games or any other third-party licensor arising from the Customer's Applications.

6.4 Third-party licensor claims. The Customer shall notify Streampixel promptly if it becomes aware of any claim by Epic Games or another third-party licensor relating to an Application, and Streampixel may suspend streaming of that Application pending resolution if reasonably necessary to avoid liability.

6.5 Content warranties. The Customer represents and warrants that the Customer Content and its use through the Services (a) do not infringe or misappropriate any intellectual property, privacy, publicity or other rights of any person; (b) comply with all applicable laws, including in each jurisdiction where End Users are located; (c) do not contain material that is unlawful, defamatory, obscene, hateful, or that promotes violence or illegal activity; and (d) comply with Schedule A.

6.6 Backups and retention. Streampixel stores Builds and Customer Content for the purpose of providing the Services and may create backups for operational resilience. Streampixel is not an archive or record-keeping service. The Customer is responsible for keeping its own copies of all Builds, source projects and Customer Content. Inactive Projects (no Streaming Session for 90 consecutive days on self-serve Plans) may be deactivated after notice, and their Builds deleted 30 days after deactivation.

6.7 Screening. Streampixel may scan uploaded Builds for malware and for compliance with clause 5, and may refuse or remove any Build that fails screening.

7. Customer Obligations

7.1 The Customer shall: (a) keep account credentials and API keys confidential, use the security controls available in the Dashboard (including role-based access, key rotation and domain restrictions) and notify Streampixel immediately of any suspected compromise; (b) ensure its Applications, Builds and Web SDK integrations comply with the Documentation; (c) obtain and maintain all consents, notices and lawful bases required for collection and processing of End User data through its Applications, including for chat, analytics, screenshots, meeting rooms or any Customer-configured data capture; (d) provide accurate account and billing information and keep it current; (e) cooperate reasonably with Streampixel in investigating incidents, abuse reports or service issues; and (f) comply with all applicable laws, including export control, sanctions, data protection and content laws.

7.2 The Customer is responsible for the End User-facing experience of its Applications, including accessibility, age-appropriateness, in-Application content and any End User terms, and for informing End Users that the Application is streamed from cloud infrastructure in the selected Region.

8. Support and Service Levels

8.1 Streampixel will provide support as described in Schedule B and the Customer's Plan. Streampixel does not offer availability or uptime commitments under this Agreement; any service-level commitments, service credits, response and resolution targets apply only where set out in a signed Order Form.

8.2 Streampixel may perform scheduled maintenance and will use reasonable efforts to give at least 48 hours' notice via the Dashboard or e-mail, and to schedule it outside peak hours for the affected Region. Emergency maintenance may be performed without notice.

9. Fees, Credits and Payment

9.1 The Customer shall pay the Fees for the Plan, Credits and any usage in excess of Plan limits at the rates shown in the Dashboard, price list or Order Form. Unless the Order Form states otherwise, Fees are payable in advance by card or other method offered in the Dashboard, and invoices issued under an Order Form are payable within 30 days of the invoice date.

9.2 Credits. Credits are consumed by Streaming Sessions and other metered features at the rates stated in the Plan. Credits do not expire while the Customer's account remains open, but are forfeited on closure or termination of the account. Credits cannot be transferred to another account or exchanged for cash. Metering by Streampixel's systems is conclusive absent manifest error.

9.3 No refunds. All Fees and Credit purchases are final and non-refundable, except where a refund is required by mandatory applicable law or expressly agreed in a signed Order Form. Where this Agreement gives the Customer a right to terminate, the Customer's remedy is termination and the release from future Fees; prepaid Fees and Credits are not refunded.

9.4 Taxes. Fees exclude VAT, GST, withholding and other taxes, which the Customer shall pay in addition. If the Customer is required by law to withhold any tax, it shall gross up the payment so that Streampixel receives the full amount invoiced, and shall provide withholding certificates on request.

9.5 Late payment and suspension. If any undisputed amount is more than 15 days overdue, Streampixel may, after written notice, charge interest at 8% per annum above the European Central Bank base rate (or the maximum permitted by law, if lower), suspend the Services, and withhold new Builds and Streaming Sessions until payment is received. Suspension does not relieve the Customer of its payment obligations.

9.6 Price changes. Streampixel may change Fees for Plans and Credits on at least 30 days' notice; changes apply from the next renewal or the next Credit purchase. Fees fixed in an Order Form do not change during the committed term.

10. Data Protection and Security

10.1 Each party shall comply with the data protection laws applicable to it, including the EU General Data Protection Regulation, the UK GDPR, India's Digital Personal Data Protection Act 2023, the Saudi Personal Data Protection Law and any other law applicable to the Customer's End Users.

10.2 Where Streampixel processes Customer Data as a processor on behalf of the Customer, the DPA applies and is incorporated into this Agreement. The Customer is the controller of End User data collected through its Applications and shall issue all required notices and obtain all required consents.

10.3 Data location. Customer Content and Streaming Sessions are processed in the Region selected by the Customer for each Project. Account, billing, support and Usage Data may be processed in other locations where Streampixel or its subprocessors operate, subject to the DPA and appropriate transfer safeguards.

10.4 Security. Streampixel shall implement and maintain appropriate technical and organisational measures to protect the Platform and Customer Content, including tenant isolation of Streaming Sessions, encryption in transit, access controls and logging, as described in the DPA and Documentation. Streampixel shall notify the Customer without undue delay after becoming aware of a personal data breach affecting Customer Data.

10.5 Usage Data. Streampixel may collect, generate and use Usage Data during and after the Term to operate, secure, support, improve and develop the Services, for capacity planning and benchmarking, and to detect Excessive Use or abuse, provided that Usage Data is not disclosed to third parties in a form that identifies the Customer or any End User.

11. Confidentiality

11.1 "Confidential Information" means non-public information disclosed by one party to the other in connection with this Agreement that is marked confidential or that a reasonable person would understand to be confidential, including Customer Content, unreleased Applications, pricing, Order Forms, roadmaps and the non-public elements of the Streampixel Technology.

11.2 The receiving party shall use Confidential Information only to perform or receive the Services, protect it with at least reasonable care, and disclose it only to its employees, advisers and subprocessors who need to know it and are bound by equivalent obligations. These obligations do not apply to information that is or becomes public without breach, was already known to or independently developed by the receiving party, or is received lawfully from a third party without restriction. A party may disclose Confidential Information if required by law or court order, giving prior notice where lawful.

11.3 These obligations survive for 5 years after termination, and indefinitely for trade secrets and unreleased Customer Applications.

12. Intellectual Property

12.1 Streampixel and its licensors own all right, title and interest in the Streampixel Technology and Usage Data, including all improvements made during the Term, whether or not suggested by the Customer. Nothing in this Agreement transfers ownership of any intellectual property.

12.2 Feedback. If the Customer provides suggestions or feedback about the Services, Streampixel may use them without restriction or compensation, provided it does not identify the Customer as the source without consent.

12.3 Branding and publicity. Streampixel may display the Customer's name and logo as a customer in marketing materials unless the Customer opts out in writing or the Order Form provides otherwise. Where the Customer uses white-label or custom-domain features, the Customer grants Streampixel a licence to display the Customer's branding solely to deliver those features.

12.4 Open-source components. The Platform and Web SDK may include open-source components licensed under their own terms, which apply to those components only. Streampixel will make a list available on request.

13. Warranties and Disclaimers

13.1 Streampixel warrants that (a) it has the right to enter into this Agreement and grant the licences in clause 4; (b) the Services will perform materially in accordance with the Documentation; and (c) it will provide the Services with reasonable skill and care. The Customer's sole remedy for breach of warranty (b) is for Streampixel to correct the non-conformity or, if it cannot do so within a reasonable time, for the Customer to terminate the affected Plan under clause 16.2, in which case unused Credits remain available for use on other Projects for 90 days.

13.2 Each party warrants that it is duly organised and that the individual accepting this Agreement is authorised to do so.

13.3 EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SERVICES, WEB SDK AND DOCUMENTATION ARE PROVIDED "AS IS" AND STREAMPIXEL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. STREAMPIXEL DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT STREAM QUALITY OR LATENCY WILL MEET ANY PARTICULAR STANDARD (WHICH DEPENDS ON THE END USER'S NETWORK, DEVICE AND DISTANCE FROM THE REGION), OR THAT THE SERVICES WILL BE COMPATIBLE WITH EVERY ENGINE VERSION, PLUGIN OR BROWSER.

14. Indemnities

14.1 By the Customer. The Customer shall defend, indemnify and hold harmless Streampixel, its affiliates and their officers, employees and contractors from and against all claims, damages, fines, costs and expenses (including reasonable legal fees) arising from (a) the Customer Content or Applications, including any claim that they infringe third-party rights or breach the Engine Terms; (b) the Customer's or its End Users' use of the Services in breach of this Agreement or applicable law; (c) any Excessive Use or abuse originating from the Customer's account; or (d) the Customer's breach of clause 7.1(c) or clause 10.

14.2 By Streampixel. Streampixel shall defend the Customer against any third-party claim that the Streampixel Technology, used in accordance with this Agreement, infringes a patent, copyright or trade mark enforceable in the EU, UK, USA or India (or such other territory as an Order Form specifies), and shall pay damages and costs finally awarded or agreed in settlement. Streampixel has no obligation for claims arising from Customer Content, Engine Terms, third-party components, combinations with items not supplied by Streampixel, modifications not made by Streampixel, or use after Streampixel has offered a non-infringing alternative. If a claim is made or likely, Streampixel may procure the right to continue, modify the Services to be non-infringing, or terminate the affected Services, in which case clause 16.4 applies. This clause states Streampixel's entire liability for infringement.

14.3 Procedure. The indemnified party shall give prompt notice of the claim, allow the indemnifying party sole control of the defence and settlement (provided no settlement admits fault or imposes obligations on the indemnified party without its consent), and provide reasonable cooperation at the indemnifying party's expense.

15. Limitation of Liability

15.1 Nothing in this Agreement limits or excludes liability for (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct or gross negligence; (d) the Customer's payment obligations; (e) the Customer's breach of clauses 4, 5 or 6.3, or the indemnity in clause 14.1; or (f) any liability that cannot be limited under applicable law.

15.2 Subject to clause 15.1, neither party shall be liable under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any (a) loss of profits, revenue, business, goodwill or anticipated savings; (b) loss or corruption of data or Builds (other than Streampixel's obligation to use reasonable efforts to restore from its most recent backup); (c) loss arising from End User network conditions, devices or third-party services; or (d) indirect, special or consequential loss.

15.3 Subject to clauses 15.1 and 15.2, each party's total aggregate liability under or in connection with this Agreement in any 12-month period shall not exceed the total Fees paid or payable by the Customer to Streampixel in the 12 months immediately preceding the event giving rise to the claim. An Order Form may set a different cap.

15.4 Trials, beta and experimental features are provided at the Customer's risk, and Streampixel's liability for them is limited to the extent permitted by clause 15.1.

16. Term, Suspension and Termination

16.1 Term. This Agreement starts when the Customer first accepts it and continues until all Plans and Order Forms have expired or been terminated and the account is closed (the "Term"). Subscription Plans renew automatically for successive periods equal to the initial period unless either party gives notice of non-renewal through the Dashboard or in writing at least 30 days before the renewal date, or as stated in the Order Form.

16.2 Termination for cause. Either party may terminate this Agreement or any affected Plan on written notice if the other party (a) materially breaches this Agreement and fails to cure the breach within 30 days of notice; or (b) becomes insolvent, enters liquidation or administration, or ceases business.

16.3 Suspension. Streampixel may suspend all or part of the Services, or deactivate specific Builds, Projects or Authorised Users, immediately and with notice as soon as practicable, where (a) Streampixel reasonably believes the Customer's use breaches clause 5, clause 6.3, clause 6.5 or Schedule A; (b) continued use poses a security or legal risk to the Platform, other customers or Streampixel; (c) required by a competent authority or a third-party licensor claim; or (d) permitted under clause 9.5. Streampixel will limit suspension to what is reasonably necessary and restore the Services promptly once the issue is resolved.

16.4 Effect of termination. On expiry or termination: (a) all licences end and the Customer shall stop using the Platform and Web SDK; (b) the Customer shall pay all Fees accrued to the date of termination, and unused Credits are forfeited in accordance with clause 9.2; (c) for 30 days the Customer may download its Builds and Customer Content through the Dashboard, after which Streampixel may delete them (subject to backup retention cycles and legal holds); and (d) clauses 5, 6.3, 6.5, 9, 10.5, 11, 12, 13.3, 14, 15, 16.4, 20, 21 and 22 and Schedule D (clauses D.7, D.8, D.12 and D.13) survive.

17. Audit and Compliance Verification

17.1 Streampixel may monitor use of the Services through its systems to verify compliance with Plan limits and this Agreement. On reasonable request, not more than once per year (unless a breach is suspected), the Customer shall confirm in writing that its Applications comply with clause 6.3 and provide reasonable evidence of the relevant engine and third-party licences.

17.2 Where an Order Form so provides, Streampixel will make available its security documentation and, on reasonable notice and no more than annually, allow the Customer or an independent auditor bound by confidentiality to review Streampixel's compliance with clause 10, at the Customer's cost.

18. Changes to this Agreement

18.1 Streampixel may update this Agreement, the Schedules and the incorporated policies. Material changes will be notified at least 30 days before they take effect by e-mail to the account owner or a notice in the Dashboard. Changes required by law or to address security may take effect sooner. Continued use after the effective date constitutes acceptance. If a material change adversely affects the Customer, the Customer may terminate the affected Plan before the effective date by written notice, without further subscription Fees falling due. Changes do not apply to a signed Order Form during its committed term unless agreed in writing.

19. Export Control and Sanctions

19.1 Each party shall comply with applicable export control, sanctions and anti-corruption laws, including those of the EU, USA and UK. The Customer represents that neither it nor any End User it knowingly serves is located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions, or is listed on any sanctions list. The Customer shall not use the Services to export, re-export or transfer any Customer Content or technology in breach of such laws.

19.2 Anti-bribery. Each party shall comply with applicable anti-bribery and anti-corruption laws and shall not offer, give or receive any improper payment or advantage in connection with this Agreement. Where the Customer is a public body or state-owned entity, the Customer confirms that it has obtained all internal approvals required to enter into this Agreement.

20. Governing Law and Disputes

20.1 This Agreement and any non-contractual obligations arising out of or in connection with it are governed by the laws of the Republic of Estonia, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

20.2 The parties shall first attempt in good faith to resolve any dispute through discussions between senior representatives for at least 30 days after written notice of the dispute.

20.3 Subject to clause 20.4, the courts of Estonia, with Harju County Court (Harju Maakohus) in Tallinn as the court of first instance, have exclusive jurisdiction. Streampixel may also seek injunctive relief or payment in the courts of the Customer's place of business.

20.4 An Order Form may specify a different governing law and forum, including arbitration under the rules of the Saudi Center for Commercial Arbitration (SCCA) or the ICC, in which case that choice replaces clauses 20.1 and 20.3 for that Order Form.

21. Notices

21.1 Notices to Streampixel shall be sent to compliance@streampixel.io with a copy to the registered office address. Notices to the Customer shall be sent to the e-mail address of the account owner or the address in the Order Form. Notices are deemed received when sent by e-mail (absent a bounce) or three business days after posting by courier.

22. General

22.1 Assignment. The Customer may not assign or transfer this Agreement without Streampixel's prior written consent, not to be unreasonably withheld. Streampixel may assign this Agreement to an affiliate or a successor to its business on notice to the Customer.

22.2 Subcontracting. Streampixel may use affiliates and subprocessors (including cloud infrastructure and GPU providers) to perform the Services and remains responsible for their performance.

22.3 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including infrastructure or network provider failures, GPU capacity shortages beyond Streampixel's control, DDoS attacks, acts of government, epidemics or natural disasters, provided it uses reasonable efforts to mitigate. If a force majeure event continues for more than 60 days, either party may terminate the affected Plan.

22.4 Entire agreement. This Agreement, together with the documents incorporated in clause 1.3 and any Order Form, is the entire agreement between the parties on its subject matter and supersedes all prior agreements and representations. Each party acknowledges it has not relied on any statement not set out in this Agreement.

22.5 Severability; waiver. If any provision is held invalid, the remainder continues in effect and the invalid provision is replaced by a valid one that most closely reflects the parties' intent. No waiver is effective unless in writing.

22.6 Relationship. The parties are independent contractors. Nothing creates a partnership, agency or joint venture, and neither party may bind the other.

22.7 Third parties. No third party, including End Users and Epic Games, has any right to enforce this Agreement.

22.8 Language and counterparts. This Agreement is in English. Translations are for convenience only. Order Forms may be executed electronically and in counterparts.

Schedule A – Acceptable Use Policy

The Customer shall not, and shall ensure its Authorised Users and End Users do not, use the Services to:

• upload, stream or transmit content that is unlawful, infringing, defamatory, harassing, sexually explicit involving minors, incites violence or hatred, or breaches the laws of any jurisdiction in which it is made available;

• collect End User personal data without lawful basis and notice, including through in-Application forms, chat, voice, screenshots or tracking;

• impersonate any person or entity, or misrepresent the origin of an Application;

• attempt to gain unauthorised access to the Platform, other tenants, or Streampixel's infrastructure, or to escape the Streaming Session sandbox;

• run workloads other than interactive pixel streaming of the Customer's Applications, including rendering farms, AI training or inference, cryptocurrency mining, proxies or scrapers;

• generate artificial traffic, bots or scripted sessions to inflate usage, circumvent CCU limits or interfere with metering;

• distribute malware, exploits or content designed to harm End Users' devices;

• use the Services in a manner that breaches the Engine Terms or any third-party licence applicable to the Application; or

• use the Services in connection with gambling, adult entertainment, weapons or other regulated activities without Streampixel's prior written approval and all required licences.

Streampixel may investigate suspected violations, remove content, suspend Projects or accounts, and report unlawful activity to authorities. Abuse can be reported to compliance@streampixel.io.

Schedule B – Support Terms

B.1 Channels. Support is provided by e-mail to support@streampixel.io and through the Dashboard, and for enterprise customers through any additional channel stated in the Order Form. Streampixel does not provide telephone support unless the Order Form provides otherwise.

B.2 Hours. Standard support is available Monday to Friday, 09:00–18:00 IST and 09:00–18:00 CET, excluding public holidays in India and Estonia. Streampixel aims to acknowledge support requests within one business day; this is a target, not a commitment.

B.3 Scope. Support covers questions about the Dashboard, Web SDK, REST API and Documentation, and investigation of suspected defects in the Platform. It does not cover development or debugging of the Customer's Application, Unreal Engine issues, End User devices or networks, or third-party services. Streampixel may offer such assistance as professional services at its then-current rates.

B.4 Customer responsibilities. The Customer shall provide reasonable detail (Project ID, session ID, time, Region, logs, steps to reproduce) and a technical contact. Streampixel may close a request if the Customer does not respond within 10 business days.

B.5 No availability commitment. Streampixel monitors the Platform and uses commercially reasonable efforts to keep it available, but does not commit to any uptime, latency or availability level under this Agreement. Service levels, service credits, severity definitions and response or resolution targets apply only where set out in a signed Order Form.

B.6 BYOC and Self-Hosted. For BYOC and Self-Hosted deployments, support is limited to the On-Premises Software as set out in Schedule D, and availability depends on Customer Infrastructure.

Schedule C – Enterprise Addendum

Schedule C is a commercial addendum completed and attached to a signed Order Form for enterprise customers. It may vary the deployment model, hosting region and data residency, reserved capacity, fees, service levels, security commitments, liability cap, refunds, insurance, publicity, exit assistance and governing law for that Order Form only. A copy is available from compliance@streampixel.io.

Schedule D – On-Premises Software Terms (BYOC and Self-Hosted)

This Schedule applies only where an Order Form specifies a BYOC or Self-Hosted deployment.

D.1 Licence. Subject to the Order Form and payment of the Fees, Streampixel grants the Customer a non-exclusive, non-transferable, non-sublicensable licence during the Term to install and run the On-Premises Software, in object-code or container form only, on Customer Infrastructure at the site(s) or cloud account(s) identified in the Order Form, up to the licensed number of CCU (the "Licensed CCU"), solely to stream the Customer's own Applications to its End Users. The Customer may make a reasonable number of copies for backup, disaster recovery and non-production test environments, provided those copies are not used for production streaming at the same time.

D.2 Licence Keys and telemetry. On-Premises Software is enabled by Licence Keys and validates entitlement periodically against Streampixel's licensing service. The Customer shall not tamper with, copy, share or circumvent Licence Keys or entitlement checks. On-Premises Software transmits to Streampixel licence-validation data and Usage Data (peak and average CCU, session counts and durations, node counts, software version, health and error telemetry); it does not transmit Customer Content or End User stream data. Where the Order Form specifies an air-gapped deployment, entitlement validation and usage reporting are performed by monthly manual export of a signed usage file generated by the On-Premises Software, which the Customer shall deliver within 10 days of each month-end, and the Customer shall permit a licence-count verification under clause 17 not more than once per year.

D.3 Customer Infrastructure. The Customer is solely responsible for Customer Infrastructure, including procuring GPUs and hosts that meet the minimum specifications in the Documentation, operating systems, drivers, hypervisors, container runtime, networking, firewalls, TLS certificates, DNS, load balancers, storage, backups, monitoring, physical security, power, cooling and internet or WAN connectivity to End Users. Streampixel is not responsible for unavailability, latency or quality issues attributable to Customer Infrastructure or its configuration.

D.4 Installation and access. Where the Order Form includes installation or managed services, the Customer shall give Streampixel personnel timely remote access (for example a bastion host or VPN with least-privilege credentials) and, where required, supervised physical access, and shall provide a technical contact authorised to make decisions. Streampixel will comply with the Customer's reasonable site and security rules notified in advance. Streampixel's access is limited to the purposes of installation, support, updates and licence verification.

D.5 Updates and supported versions. Streampixel will make updates, patches and new versions of the On-Premises Software available during the Term. The Customer shall install security patches within 30 days of release and shall keep the On-Premises Software within the current major version or the one immediately preceding it (N-1). Streampixel has no obligation to support versions outside that window or installations modified other than through Streampixel-provided configuration. Updates may require compatible driver, operating-system or engine versions stated in the release notes.

D.6 Support. Streampixel will provide support for defects in the On-Premises Software at the level in the Order Form, on the basis that the Customer first performs reasonable diagnosis, provides logs and reproducible steps, and grants access under clause D.4. Time spent on issues found to originate in Customer Infrastructure, Customer Content or third-party software may be charged at Streampixel's then-current professional-services rates.

D.7 Restrictions. In addition to clause 5, the Customer shall not: (a) use the On-Premises Software to provide streaming services to third parties or to host Applications not owned or licensed by the Customer; (b) exceed the Licensed CCU, or run production workloads on non-production copies; (c) install the On-Premises Software outside the licensed sites or accounts, including in another country, without Streampixel's prior written consent; (d) decompile or extract container images beyond what is needed for configuration; or (e) remove or disable licensing, telemetry (except in an agreed air-gapped mode) or security modules. Use in excess of the Licensed CCU will be invoiced at the overage rates in the Order Form from the date the excess began.

D.8 Data. In BYOC and Self-Hosted deployments, Customer Content and End User data remain on Customer Infrastructure and the Customer is the sole controller and host of that data. Streampixel processes only the licence and Usage Data described in clause D.2 and any data the Customer chooses to share for support. The DPA applies to the extent Streampixel processes personal data during support.

D.9 Security. The Customer is responsible for securing Customer Infrastructure, including hardening, patching, network segmentation, secrets management and access control, and for any security incident affecting it. Streampixel will notify the Customer of vulnerabilities in the On-Premises Software rated high or critical within 72 hours of confirmation and will provide a fix or mitigation within a commercially reasonable time. Streampixel will provide on request a software bill of materials and a summary of its secure-development practices.

D.10 Third-party and open-source components. On-Premises Software incorporates third-party and open-source components listed in the Documentation, licensed under their own terms. The Customer is responsible for obtaining any licences required for software it installs alongside the On-Premises Software (including operating systems, GPU drivers and Unreal Engine).

D.11 Warranty. Streampixel warrants that for 90 days from delivery the On-Premises Software will perform materially in accordance with the Documentation when installed on Customer Infrastructure meeting the minimum specifications. Clause 13 otherwise applies.

D.12 Termination. On expiry or termination of the Order Form, the Licence Keys will cease to operate, the Customer shall stop using and, within 30 days, delete or return all copies of the On-Premises Software (including from backups, as they cycle) and certify deletion in writing. Streampixel may, at the Customer's request and cost, provide reasonable exit assistance for a period stated in the Order Form.

D.13 Export. Delivery of On-Premises Software is an export of software. The Customer shall provide any end-user statements or information Streampixel reasonably requires to comply with clause 19, and shall not re-export the software to any location not permitted by applicable law.

— End of Agreement —